1. Overview

This Return and Refund Policy outlines how Prospera handles refunds for our consulting and financial advisory services. We aim to ensure fairness and clarity for clients seeking strategic support and financial planning. Our focus is on delivering exceptional value, with options available if services fall short. Please read this policy to understand your refund rights.

2. Conditions for Returns

Refunds are available for services not yet delivered or if we fail to meet agreed-upon terms. For example, if a consultation is canceled by us without rescheduling, you may request a refund. You must notify us within 14 days of the issue to qualify. This allows us to address your concerns quickly and fairly.

3. Non-Refundable Services

Completed services, such as delivered financial plans or consulting sessions, are non-refundable once provided. These offerings are intangible, making them impossible to return after delivery. This applies to tailored strategies designed for your business. We encourage open communication upfront to align expectations.

4. Process for Requesting a Refund

To request a refund, contact us with your service details and the reason for your request. Our team will review your case within 5 business days and provide a decision. Approved refunds are processed to your original payment method within 10 business days. We strive to keep this process simple and transparent.

5. Partial Refunds

Partial refunds may apply if only a portion of a service was delivered or deemed unsatisfactory. For instance, if a multi-phase project ends early, we’ll refund the unused portion. The amount is based on work completed versus the agreed scope. This ensures a balanced outcome for both parties.

6. Cancellation of Services

You can cancel services before they start for a full refund, provided you notify us at least 48 hours in advance. Cancellations after work begins may qualify for a partial refund, depending on progress. We’ll assess each case to determine a fair resolution. Early notice helps us accommodate your needs effectively.

7. Dispute Resolution

If you’re unhappy with a refund decision, we offer a process to resolve disputes. Contact us to discuss your concerns, and we’ll work toward a fair solution. Escalated issues are reviewed by our management within 7 business days. Our goal is to settle disputes amicably and maintain your trust.

8. Contact Us

Questions about our refund policy? We’re here to assist you every step of the way. Reach out using the details below, and we’ll respond promptly. Your satisfaction is a priority at Prospera.

Email: [email protected]
Phone: +44 203 026 1415
Address: 35A Green Ln, Northwood HA6 2PX, United Kingdom